Just recently, I wrote about how to address a customer service situation from the customer’s perspective. As luck would have it, I ran into just such a situation these past few days, and I wanted to share it with you all.
I bought a new custom build computer from Microcenter in Fairfax, VA, and there were issues with my order. I won’t go into the gritty details, because this is actually meant to be a positive story. First, let me say that I discovered just how hard it is to follow my own advice. I was angry. I might even go so far as to say livid. So polite and patient were hard come by. I have to give complete respect to almost everyone I dealt with (one technician was a little surly on the phone, but then I was a little surly as well; you get what you give). When I finally went in to pick up my computer, everyone was very polite, and I definitely appreciate that. I did manage to keep my cool, and followed my own rules.
The manager I spoke with, Abdul, was very accommodating, very patient, and very helpful. He listened to my story, he apologized for the inconvenience, and he made things right for me. Let me point out I was very close to never shopping there again after having not one but two computers in a row built there, and he salvaged everything. That’s the power of good customer service right there.
Let me also say this: my old system is going to my wife. I’ve had it for seven years and it still works great. The only reason I’m giving it up is because she needs a new computer. I look forward to my new one. If you need a new computer, or just want new components or anything else and are in the Northern VA area, I suggest you check them out.
Yeah, that’s right. I’m telling everyone I know. Because that’s how happy I am. That’s the power of good customer service, too.