Dear Valued1 United Customers2,
In light of recent events3 we at United felt we should honestly4 address5 your very understandable concerns6. We just wanted to promise7 you that your safety8 and comfort9 will always be our top concern10. Our passengers11 have a right12 to be treated fairly13, with the same dignity and respect we show our own employees14.
Remember: At United, you’re more than just a customer; you’re family.15
1: Like any commodity
2: Assuming we still have any
3: The total shitstorm dominating the internet
4: Honestly, we don’t give a shit what you think.
6: Like we really did give a shit what you think.
7: Promise not legally binding
8: Safety not guaranteed
9: Comfort subject to availability
10: Right behind squeezing every penny out of you.
11: “Passenger” is defined as someone who has successfully completed a flight and disembarked. Until then you’re fair game, sucker.
12: In the colloquial sense, not the legal sense
13: We treat you all with the same level of disdain
14: And you should see how we treat those poor fuckers.
15: See you at Thanksgiving.